Gt2 Privacy Policy — User Personal Information Protection
This Privacy Policy explains how gt2 collects, uses, stores, and protects your personal information as a platform user in Malaysia. We are committed to keeping your data secure and handling it responsibly.
Effective date: 1 January 2026. gt2 reserves the right to amend this policy from time to time; any material changes will be communicated through your account.
1. Information Collected by gt2
When you register and use the gt2 platform, we collect several categories of information to keep our services running smoothly and securely.
Your full name, email address, phone number, date of birth, and encrypted password as provided during registration. This information is required to verify your identity and manage your account.
Financial transaction information in MYR, including account holder name, masked bank account numbers, and deposit and withdrawal records. We do not store full card numbers.
Your IP address, device type, operating system, browser type, screen resolution, and other technical data collected automatically when you access the gt2 platform — including via the mobile app.
Game activity records, login sessions, pages visited, clicks, play duration, and other interactions with platform features. This data helps us improve your overall experience.
2. How We Use Your Information
Gt2 uses the information collected for the following purposes, all of which are directly related to delivering platform services to users in Malaysia:
-
Account management and identity verification
Verifying that each account belongs to a legitimate user and protecting accounts from unauthorised access.
-
Processing MYR deposits and withdrawals
Processing financial transactions securely and ensuring payments are sent to the correct account.
-
Delivery of relevant bonuses and promotions
Ensuring that relevant offers such as Welcome Bonuses and VIP promotions are delivered to eligible users.
-
Platform improvement and user experience
Analysing usage patterns to improve the interface, performance, and features that matter most to Malaysian users.
-
Fraud prevention and security
Detecting suspicious activity, preventing money laundering, and safeguarding the integrity of the platform.
-
Legal and regulatory compliance
Meeting legal obligations related to data protection and applicable reporting requirements in Malaysia.
3. Cookies, Tracking, and Related Technologies
Gt2 uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage. Cookies are small text files stored on your device when you visit our platform.
The types of cookies we use include:
- Session cookies: Required to maintain your login status during an active session. This cookie is deleted when you close your browser.
- Preference cookies: Saves your language, region, and display preferences so you don't have to reconfigure them each time.
- Analytics cookies: Collects anonymous statistical data on how users interact with the platform to help us improve our services.
- Security cookies: Used to detect and prevent fraudulent activity and unauthorised access.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the gt2 platform, particularly features that require session authentication.
4. Sharing Information with Third Parties
Gt2 does not sell, rent, or share your personal information with third parties for marketing purposes without your consent. That said, there are certain situations where data sharing is necessary for our services to function:
Payment Providers
Minimal transaction details are shared with verified payment service providers — such as Malaysian local banks and digital wallet providers — solely to process MYR deposits and withdrawals securely.
Game Providers
Required game session data is shared with third-party game software providers to ensure games function correctly. These providers are bound by strict confidentiality agreements.
Legal Requirements
Gt2 may be required to disclose user information to the relevant authorities when mandated by Malaysian law, court order, or as part of a fraud or money laundering investigation.
All third parties that receive gt2 user data are required to uphold security and confidentiality standards equivalent to our own. We conduct periodic reviews of data sharing agreements to ensure ongoing compliance.
5. User Rights Over Personal Data
As a gt2 user in Malaysia, you have certain rights regarding the personal information we hold about you. We respect and facilitate the exercise of these rights.
You have the right to request a copy of the personal information we hold about you. Access requests can be submitted by email to [email protected] and will be processed within 30 days.
If any information we hold is inaccurate or out of date, you have the right to request a correction. Some details can be updated directly through your account settings, while others require verification through our support team.
You may request the deletion of your account and personal data. Please note that certain data may need to be retained for a specified period to meet legal obligations or support ongoing investigations.
To submit a request regarding your privacy rights, email [email protected] with the subject line "Privacy Request", along with your full name and the email address registered to your gt2 account. Our team will verify your identity before processing the request to keep your account secure.
6. Data Security, Retention Period, and Policy Amendments
Data Security & Encryption
Gt2 implements comprehensive technical and organisational security measures to protect your personal information. All data transmitted between your device and gt2's servers is protected with industry-standard TLS encryption. Sensitive data such as payment information and passwords is stored in encrypted form that cannot be read without the appropriate decryption key.
Access to user data within gt2's internal systems is restricted to staff on a need-to-know basis, and all such access is logged and monitored on a regular basis.
Data Retention Period
Gt2 retains your personal data for as long as your account remains active or as long as necessary to provide our services. Once an account is closed, core account data is kept for the minimum period required under Malaysian law — typically between three and seven years — before being securely deleted.
Anonymous analytics data that cannot be traced to any specific individual may be retained for a longer period for platform improvement purposes.
Amendments to This Privacy Policy
Gt2 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or service improvements. When material amendments are made, we will notify users via in-account notifications or by email to their registered address. Continued use of the platform after the amendment's effective date constitutes acceptance of the updated policy. For any enquiries regarding this Privacy Policy, contact [email protected].
Questions About Your Data Privacy?
Contact the gt2 support team at [email protected] for any privacy-related enquiries, or visit our FAQ page for more information about our platform.